To issue a refund on a Check you have processed follow these instructions:
1. Log into your account.
2. Go to CHECKS on the menu bar.
3. Click on CHECK SEARCH.
4. Locate the transaction.
5. Click on GO TO under the Actions Column.
6. Click on DO REFUND under the Refund Column.
7. Review the information on the screen and click on the SUBMIT REFUND button at the bottom of the screen.
***Refunds take 7-10 days to post to the receiver's account***
Article ID: 42, Created: May 31, 2012 at 8:00 PM, Modified: March 14, 2016 at 12:12 PM